250.544.2079 | 1.888.544.2079
849 Verdier Avenue, Victoria,
British Columbia, V8M 1C5, Canada

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Dine with us. Cheers with us.

COVID-19 Policies and Procedures in Food & Beverage Areas

We believe that food creates connection. The simple act of sharing a meal with a good friend of loved one can be an extraordinary experience. We want it to remain just that, and have made many adjustments to our restaurant service to ensure your safety and the safety of our team, all the while striving to maintain as much normalcy as we can.

In order to ensure that we are operating in the safest of manners, the following points outline some (but not all) of the controlled measures we have implemented to limit our exposure and transmission of COVID-19 while still serving our guests and fostering extraordinary experiences.

The Arbutus Room and Coffee Shop is closed effective Tuesday, November 24th until December 14th, 2020.

  • The Pub is open with reduced hours:
    Sunday though Thursday: 11:30 am to 8pm
    Friday and Saturday: 11:30am to 9pm
  • If you have been outside of Vancouver Island in the last 14 days, we will not be able to welcome you at this time.
  • All live music is cancelled at this time.


  • We will only be accepting Vancouver Island residents to our Resort between Monday, November 23rd, 2020 to December 14th, 2020. This may be extended based on the guidelines from our Provincial Health Officer.
  • If you have been outside of Vancouver Island in the last 14 days, we will not be able to welcome you at this time.



  • Masks are required to be worn by all kitchen & front of house team members at all times.
  • Gloves will be required for all team members who are handling used dishware and all other items being removed from guest tables.
  • Ground markers and decals have been placed in the kitchen and staff areas to remind staff of maintaining social distancing and encourage one-way traffic flow where possible.
  • We have a designated entrance and exit to encourage one way traffic.
  • Public washrooms will be cleaned and sanitized throughout the day and will be recorded publicly.
  • Contact information for one guest at each table will be retained for up to 1 month.
  • No items are left on tables for when guests arrive.
  • All team members will undergo a daily health check to ensure they are fit to work prior to starting their shift.


  • Team members have been re-trained on new enhanced hygiene protocols including frequent hand washing and avoiding touching their eyes, mouth, nose, ears and face.
  • Additional sanitation and disinfecting measures have been added to daily cleaning checklists.
  • High touch points and washrooms are being continuously monitored and sanitized by team members.
  • Public washrooms are routinely cleaned and sanitized.
  • Any item that is brought to a table will be sanitized thoroughly before being used by another guest.
  • Seats and tables are cleaned and disinfected between each party.
  • Water will be left on each table for guests to help themselves.


  • Ground markers and decals have been placed to remind guests of social distancing recommendations.
  • Tables have been positioned around our Dining Room and Patio to ensure there is at least 6 feet between backs of chairs.
  • There is one less chair than normal at each table, this space has been left for your server to easily approach and serve you. We ask that you also use this space to place your dishes when you are done for your server to easily collect.
  • We can accommodate parties of up to a maximum of 6 people at this time.


  • There will be hand sanitizer available at restaurant entrances and we ask that all guests please sanitize their hands as they enter the building.
  • Please check in with our host upon arrival. If there is a waitlist we will direct you to either wait in our socially distanced line outside, or will take your phone number, ask you to wait off of property and will call you when your table is ready.
  • Remain seated at your designated table throughout your meal, except to visit the washroom facilities or exit the building.
  • Respect social distancing guidelines throughout the Resort and respect the distance between your party, other guests and our team.
  • Stack your used plates and cutlery on an edge of your table where it is easy for our team to collect them while maintaining distance from your party.
  • If there is a waitlist, we are unable to move you between tables once you are seated.
  • We are taking first and last names, as well as phone numbers for all guests for contact tracing purposes.
  • If you become ill and you have recently visited our facility, please let us know so we can take appropriate action.
  • Please be patient with our team. The new protocols can be time consuming, but your safety is our number one priority.


  • We are honouring the new expiration dates of all Groupons that expired during the COVID-19 closure.
  • Groupon has automatically extended all expiration dates by 6 months.
  • Reservations for Groupon guests are available in the Arbutus Room on Friday and Saturday night, with limited capacity. Please call 250.544.2079 to book yours.

In addition, we are currently accepting debit or credit card payments only (no cash payments) and we ask that all guests follow all signage posted around the Resort while visiting with us.

Any guests that are exhibiting COVID-19 related symptoms will be asked to return when they are well.

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