Preparation and Spa Policies
In order for us to serve you better, reservations are encouraged. We can be reached at 250-544-5111, or feel free to leave us a message with your contact information and request.
If you have a preference of a male or female practitioner, or any allergies, please inform our Spa Coordinator at the time of booking. Please also inform our Spa Coordinator of any other special needs, health concerns, pregnancy, or open ICBC/WCB claims.
A major credit card is required to secure your reservation.
Reminder to guests having pedicure treatments to bring a pair of open toed shoes, as your nails may still be wet upon departure. Please note - we use OPI polish and are unable to remove gel and acrylic nails.
We look forward to your visit!
You are welcome to arrive early to relax before your service and enjoy a cup of signature herbal tea and citrus water in our Tranquility Lounge, which offers a stunning ocean view overlooking the Inlet. All guests enjoying treatments are also invited to use our outdoor heated pool and hot tub during their visit (excluding waxing and tinting services). A locker is provided for your personal items, with a spa robe and sandals for your comfort and convenience during your visit.
Cancellation / Changes
When at least 24 hours notice is given, we do offer cancellations without penalty. Guests who do not honour the requested cancellation notice will be charged a cancellation fee as follows:
- Within 24 hours notice: 50% of the service price will be charged
- Without notice, or a no show: the full treatment price will be charged.
Thank you for your understanding.
Please arrive at least 15 minutes before your appointment to prepare for your treatments and to also allow for your full service. Arriving late will result in a shortened treatment time in order to honour the time of our next reserved Spa Guest. Thank you for your consideration.
Please help us maintain a tranquil environment by keeping cell phones on silent during your visit. For maximum pleasure and consideration of other spa guests, please also be courteous of treatments that are in progress. Children are welcome if booked in advance for a spa service. Guests under the age of 16 must be accompanied by an adult. Thank you.
Pricing and Gratuities
Prices are subject to sales tax. Gratuities are not included in the spa service rates. In appreciation of outstanding service, gratuities may be offered at your discretion.